Frequently Asked Questions

How do I pay for my items?

I accept secure payment via PayPal (an account can easily be opened up) or by cheque. Please use the contact form if you wish to pay by cheque. If paying by cheque, please make cheques payable to Mr Michael Bristow.

How much is postage and packaging?

Postage and packaging is free on all orders in the uk.

A flat rate of £3.00 applies to overseas buyers.A separate invoice will be sent after you have made your order. As I cannot be responsible for overseas orders once I have posted them, if you want a secure and trackable delivery I can send your order via airsure at an extra cost of £4.20.

How long will it take to receive my order?

Items will usually be dispatched within 2-3 working days of receiving payment. It may take longer if I have to make extra items depending on the size of the order. If paying by cheque, goods will not be sent until the cheque has cleared. You will receive a notification of despatch via email if one is provided..

How are the items packaged?

All items are sent in protective jiffy bags and extra bubble wrap if needed. Each piece has a custom made jewellery tag and a small charm to make it extra special! All items are placed in pretty organza gift pouches, some of the earrings are gift boxed.

What is your returns policy?

If you are unhappy with your purchase a full refund will be given if the item/s are returned within seven days of receipt and in the original condition you received them, excluding (return) postage and packaging

Can I have alterations made?

Yes I can make alterations to certain items within reason. Contact me using the contact form.

Can I commission a piece from you?

Yes, I can design something special for you or create something based on your specifications. Just use our contact form.

Can you make up large orders?

I can make up larger orders within reason providing advance notice is given. The time taken will of course depend on the order quantity and other factors which can only be determined by contacting me directly.

Which is the best way to get in touch?

Please send a message using our online contact form.

How is your jewellery stored once made?

All pieces are put in separate grip seal polythene bags and then stored in an airtight container to keep them from discolouration. All pieces are kept in perfect condition and will reach you in perfect condition.